Webjunto
Apprentice | October 2016
Worked with apprentices, interns and the senior web development team to develop internal proprietary web application solutions for Webjunto to use during the client in-take, ideation and consultation, as well as lean canvas/feature mapping phases. These solutions resulted in a more streamlined,consistent and efficient client management process.
Compass Pro Bono
Co-Project Leader | September 2015 – May 2016
Facilitated discussion with client leadership to outline project scope, work plan and deadlines to establish accountability and project milestones to improve the client’s board effectiveness, board recruiting and program offerings for the elderly and their caretakers. Provided leadership, management and oversight for a team of eight volunteers through a three phased project plan based on each team member’s specialty, capacity and development interests. Led weekly client and team strategy calls to communicate project progress, slippage, risks, and scope changes and ensure goal attainment.
Mercer
Communications Consultant | September 2014 – October 2015
Oversaw client migration of hard-copy employee enrollment documentation onto a customized online employee benefits HRIS portal. Developed customized client employee benefits communication strategies, work plans and materials for targeted employee groups with Principal Consultants. Interfaced with clients and internal consulting teams to develop collateral i.e. brochures, annual enrollment plans, etc.
Cigna Global Health Benefits
Marketing Consultant | June 2013 – August 2014
Led multiple scoping, planning and change management meetings with a cross-functional web development and marketing team for multi-phased enhancements of CignaGlobalHealthBenefits.com to increase lead generation and inform external clients, customers, and brokers of Cigna offerings. Managed phase one of the project life cycle and timeline for the enhancement of CignaGlobalHealthBenefits.com with assistance from the global digital team and the Digital Center of Excellence. Partnered with the legal and compliance teams to develop multi-tiered communications plans to inform internal stakeholders, brokers and clients of PPACA regulation changes.
Senior Marketing Communications Associate | April 2013 – June 2013
Scoped, procured resources and created a rolling timeline to develop and maintain an internal employee communications strategy for the Global Director of Operations to facilitate better communication and sharing of best practices across three continents. Led and managed an international newsletter team to create relevant regional and global content on a continuous basis. PPACA Marketing Communications internal liaison responsible for informing sales and client management of any changes that may have affected our brokers, clients, and/or customers as a result of healthcare reform legislation.